Overview

Customer Support Administrator Job in Ferndown

Dovetail Recruitment are pleased to be working with a well-established client in the Ferndown area. They are recruiting for a Customer Support Administrator who will be responsible for carrying out a variety of admin-based tasks within our Customer Support Department. Providing back up to the Customer Support Desk dealing with calls and emails from customers and engineers. As well as, carrying out other administration tasks to include, job invoicing, processing of warranty claims, following up estimated repairs, arranging work from thorough examination inspections and other ad-hoc admin tasks.

Salary and Benefits:

  • A salary of £28,000 per annum
  • 23 days holiday + bank holidays, rising by one day a year to a maximum of 30 days
  • Pension scheme
  • Company paid Health Plan
  • Discretionary Sick Pay
  • Free life assurance
  • Free Personal Accident Insurance
  • Free car parking

Duties and Responsibilities:

  • Provide cover to the Customer Support Desk
  • Respond to enquiries from customers and engineers via phone and email professionally and courteously
  • Raise jobs, schedule engineers and sub-contractors
  • Follow up outstanding jobs and overdue servicing
  • In conjunction with the Field Service Engineers, agree the forward planning of their daily activities
  • Carry out internal admin process for trucks, ensuring all parties are kept updated
  • Deal with customer queries as required
  • Carry out Job Invoicing
  • Checking all labour and parts have been booked to the jobs correctly
  • Process warranty jobs to completion on systems
  • Follow up estimates on a daily basis by email or phone
  • Complete basic admin records for in house facilities

Minimum Skills Required:

  • Experience within service/engineering/motor trade administration
  • Good commercial awareness and understanding
  • Excellent written and communication skills
  • Good skills in Microsoft Excel & Outlook
  • Excellent attention to detail and accuracy
  • Ability to plan and problem solve
  • Decision making

This Customer Support Administrator Job in Ferndown would suit candidates who have a previous administration background and an organised approach.

If you are interested in this Customer Support Administrator Job in Ferndown, please click on ‘Apply Now’ or please call and ask to speak to Suzi. Suzi has worked with this business for many years and can discuss the details of the business and the role to give you a clear picture.

If this Customer Support Administrator Job in Ferndown isn’t quite right, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

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Your contact for this role
Suzanne Hayter
01202 424824
Suzanne has been working in commercial recruitment in the Dorset area for almost 12 years. She is very passionate about her work and dedicated about going the extra mile to place the right candidate with the right company.

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HR and General Recruitment Specialists

At Dovetail Recruitment we have been recruiting for HR and office staff for Dorset and Hampshire based companies for over 20 years. Our team of specialist HR & General Recruitment consultants offer a very personal service. We know our clients and the local Dorset and Hampshire market very well which means that we can help you find your perfect job. Laura & Suzanne look after our HR and General Office roles and they are dedicated to matching their candidates with their perfect role. Typical HR & office roles include: HR Managers, HR Assistants, PAs, Secretarial roles and Administration. You can view our current HR and general office roles here. If you don't see the perfect role for you, please get in touch. We take a proactive approach for all of our candidates, using our deep knowledge of the local market we'll help you find the job you are looking for. Visit the Dovetail Blog for articles to help you in your job search.