Retail Store Manager

Overview

Retail Store Manager – Jewellery

• Location: Plymouth, Devon
  Salary: £DOE + Annual Performance-Related Pay (APRP)

Hours: Full-time, up to 41.25 hrs/week

• Monday–Saturday: 8:45am – 6:00pm
• Thursday: Early & late shift rotation (8:45am – 8:00pm)
• Sunday: 10:15am – 4:30pm
• Includes one full weekend off per month and one additional weekend day off each month

The Company

We’re recruiting for a busy, award-winning jewellery retailer with multiple stores across the South of England. Renowned for exceptional customer service, fine jewellery, and trusted craftsmanship, the business prides itself on providing a professional and supportive environment. Employees are encouraged to develop their skills, progress in their careers, and take part in the creative aspects of the business.

The Role

We’re looking for an experienced Retail Store Manager with a fine jewellery or luxury retail background to lead and inspire a team of 14, including two Assistant Managers.

In this hands-on, customer-focused role, you’ll drive sales performance, manage day-to-day store operations, and create a high-performing team culture. You’ll take the lead in setting rotas, recognising weekends as peak trading periods, while enjoying one full weekend off and one additional weekend day off per month.

Reporting to the Managing Director, you’ll collaborate with senior stakeholders and have the exciting opportunity to attend the new season buying and collection meeting once a year, representing your store’s insight and customer perspective.

Key Responsibilities

• Lead, motivate, and inspire a team of 14, including two Assistant Managers, to achieve sales targets and deliver outstanding service
• Plan and manage rotas effectively, balancing peak trading days with team time off
• Develop and implement sales strategies to maximise revenue and customer engagement
• Maintain high standards of visual presentation, stock control, and operational excellence
• Recruit, train, and appraise team members to support growth and development
• Monitor KPIs, analyse trends, forecast performance, and report to senior management
• Ensure compliance with health & safety, financial procedures, and store standards

About You

• Proven experience in fine jewellery or luxury retail management
• Strong leadership skills and experience managing a medium to large team
• Commercially aware with a record of achieving and exceeding sales targets
• Excellent communication, organisational, and problem-solving skills
• Competent in Microsoft Office; experience with Bransom or POS systems is advantageous
• Hands-on, professional, and customer-focused, with a passion for team development

What’s on Offer

• £35k + Annual Performance-Related Pay (APRP)
• Full JET (Jewellery Education Training) – industry-recognised qualification
• 29 days annual holiday (including bank holidays)
• Workplace pension
• Opportunity for the Store Manager to attend new season buying and collection meetings
• Collaboration with senior stakeholders and the Managing Director
• Supportive, friendly team environment with ongoing development and career progression

How to Apply

If you have a background in fine jewellery or luxury retail and are ready to lead a talented team in a rewarding, customer-focused environment, we’d love to hear from you.