Retail Sales Assistant

Overview

Sales Assistant – Retail

Location: Shaftesbury and Gillingham Store

Salary: DOE. Salary will increase after JET training and is under review for a potential increase.
Hours: 9:15am – 5:10pm, five days per week (37.1 hours). Day off normally Tuesday. Sundays are usually closed; December Sunday shifts are rotated fairly across the team.
Job Type: Full-time
Reports To: Manager / Deputy Manager

About the Role

Are you passionate about retail, customer service, and creating an inspiring shopping experience? This Sales Assistant role is perfect for someone who thrives in a lifestyle focused retail environment. You’ll work in a store where attention to detail, team collaboration, and exceptional customer experiences are key.

As a Sales Assistant, you’ll play a vital role in engaging with customers, driving sales, and maintaining the high standards of presentation and service that define the store.

Key Responsibilities

• Deliver outstanding customer service and build lasting relationships
• Maximise sales by sharing product knowledge and creating engaging experiences
• Motivate and support your team to achieve store goals
• Accurately handle cash and card transactions
• Maintain stock levels and update the stock system
• Merchandise the store effectively to optimise presentation and sales
• Maintain and grow the customer database
• Follow company sales processes to improve personal performance
• Ensure high standards of after-sales service, including order and complaint follow-ups
• Monitor KPIs and understand how your work contributes to store performance
• Maintain store equipment, cleanliness, and security
• Attend meetings, training sessions, and workshops as required
• Adhere to company values, uniform guidelines, and professional communication standards

Requirements / Desired Attributes

• Confident using till systems; experience with Bransom software is a plus
• Positive, inspiring, and ambitious personality
• Honest, reliable, and a team player
• Creative thinker with ideas to improve the store and customer experience
• Comfortable in a lifestyle retail environment with attention to detail and excellent customer service

Why Join Us?

• Join a supportive, team-oriented retail environment
• Work for a respected lifestyle and home retailer
• Grow your skills and career through JET training and development opportunities
• Contribute to a store environment that prioritises presentation, service, and customer experience