Ecommerce Team Leader

Overview

eCommerce Team Leader Job in New Milton

We are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations. If you’re a natural leader who enjoys delivering results, we would like to hear from you.

Salary and Benefits:

• A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime
• Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday
• 32 days’ holiday (inclusive of bank holidays)
• Cashback on routine healthcare treatments
• Company pension
• Enhanced Maternity, Paternity and Adoption Pay
• Company Sick Pay
• Employee Assistance Programme
• Access to discounts on everyday shopping, entertainment and lifestyle
• Employee discount
• Cycle to work scheme
• Refer a friend scheme
• On-site free parking

Duties and Responsibilities:

• Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews
• Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction
• Help lead further development of fulfilment systems to ensure systems meet operation and service requirements
• Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change
• Implement and maintain quality control processes
• Enforce standard operating procedures (SOPs) to ensure consistency and efficiency
• Maintain high standards of housekeeping and adherence to 5S principles
• Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams
• Foster team development through coaching, feedback and training, ensuring training and skills matrix are correct and in use
• Celebrate good performance
• Manage order fulfilment software
• Manage and interpret internal systems and reports

Minimum Skills and Experience Required:

• Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector
• Experience in eCommerce operations is desirable but not essential
• Comfortable making decisions quickly and putting them into action
• Great attention to detail with the ability to spot issues and resolve them effectively
• Highly organised with the ability to priorities and manage multiple tasks at once
• Clear communication skills with both colleagues and customers
• A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team
• Great personable skills
• Happy to expand your skills by using new technology and learning new ways of working.
• Familiar with ERP software, such as SAP is desirable
• Proficiency with Microsoft packages

This eCommerce Team Leader role would suit candidates who have leadership experience and from a product background.