01202 424824 hello@dovetailrecruitment.co.uk
Close
  • Candidates
    • Candidate Area
    • Interview Mentor
  • Clients
    • Client Area
    • Interview Mentor
  • Vacancies
  • About Us
    • The Team
    • Our Expertise
      • Accounts & Finance
      • Engineering & Procurement
      • HR & General Recruitment
      • IT & Technical Recruitment
      • Sales Recruitment & Marketing
    • Testimonials
  • NEWS & BLOGS
  • Contact Us

Customer Service Associate (18-month FTC)

  • Wimborne
  • Contract
  • £25,000 PA + 27 days holiday
  • Posted 2 weeks ago

Overview

Customer Service Associate job in Wimborne (18-month FTC)

  • Salary: £25,000 per annum
  • Schedule: Full time/35 hours a week/9 am – 5 pm Mon-Fri, Hybrid – the expectation is to be in the office for training for the first month and then moving to a hybrid model working 2 -3 days in the office / home working
  • Holiday: 27 days holiday plus Bank Holidays

Additional Benefits:

  • Annual Car Parking permit
  • Discounts for many local businesses
  • Employee assistance programme + 24/7 counselling and support helpline
  • 24/7 Virtual GP surgery and private prescription service
  • Access to PERKS scheme
  • Discounts on local private gyms
  • An active Social Committee who arranges lots of fun complimentary employee events throughout the year!

An introduction to our client and the role

We are currently working with a company in Wimborne who have excellent staff retention and a great company culture who are looking for a new Customer Service Associate for an 18-month fixed term contract. The Customer Service Associate will be the first point of contact for customers who would like advice and assistance with the products on offer. You will also be responsible for the administration support for the company.

Whilst our client is open to candidates who have no experience in the financial services industry, knowledge of financial services would be an advantage.

Duties and Responsibilities:

  • Process all department transactions efficiently, accurately and within agreed Service Levels
  • Provide support to customers using the online functionality
  • Provide support to the retention officer to include customer contact, follow up calls etc.
  • Produce reports and management information (MI) as requested
  • Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly
  • Deal with telephone and face to face enquiries received within the department promptly, ensuring that a high standard of customer service is provided
  • Be aware of Financial Conduct Authority & Prudential Regulation Authority, other legislative and internal compliance requirement
  • Identify, Support and Assist vulnerable customers and understand their need for flexibility.
  • Use effective listening and questioning skills to enable potential issues to be detected and provide reassurance and support to customers

Minimum Requirements:

  • Track record in an administrative environment
  • Good PC skills, including word and excel
  • Excellent oral and written communication skills
  • Be willing to work towards a Certificate in Retail Banking Certificate or CeMAP

This Customer Service Associate job in Wimborne (18-month FTC) would suit candidates with excellent attention to detail and someone who has previously worked within a customer service position within an office environment.

If you are interested in this Customer Service Associate job in Wimborne (18-month FTC), please click on ‘Apply Now’. Alternatively, please visit our website to see our similar roles.

If this Customer Service Associate job in Wimborne (18-month FTC) isn’t quite right, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

Job Search Tips:

Top Interview Tips
Dovetail Job Search Toolkit
Interview Tips: How to be presentable

Dovetail Recruitment are an independent Recruitment Agency in Bournemouth. Follow us to keep up to date with The South’s Job Market Report, Recruitment in Hampshire & Dorset + HR news,  as well as our latest jobs, career tips + everything else related to your working world.

The South's Job Market Report The South's Job Market Report
Your contact for this role
Suzanne Hayter
01202 424824
Suzanne@dovetailrecruitment.co.uk
Suzanne has been working in commercial recruitment in the Dorset area for almost 12 years. She is very passionate about her work and dedicated about going the extra mile to place the right candidate with the right company.
Similar Roles

Refer a Friend

If this role isn't for you, but you know someone that might be interested – take advantage of our Refer a Friend scheme and earn yourself up to £250.

Earn £250

Helping you to find your next accounts or finance role

At Dovetail Recruitment we have been recruiting locally for accounts and finance vacancies for many years. We have a deep understanding of the local market and we're committed to finding the right roles for all of our candidates.

If you are looking for a new accounts or financial job in Dorset or Hampshire, please get in touch. We are a boutique recruitment agency with a personal touch. We'll get to know you and will match you up with the right company and role. Suzanne & Laura look after our Accounts & Finance Recruitment from entry level right up to Finance Director & Finance Controller level. Example roles include: Finance Directors, Financial Controllers, Accounts Managers, Management Accountants, Credit Controllers, Accounts Assistants, Accounts Administrators, Bookkeepers.

View our current Accounts and Financial jobs, even if you don't see the perfect role for you, please get in touch. We are a proactive team, with our knowledge of the local market we'll help you find the job you are looking for.

Visit the Dovetail Blog for job search tips and more.

TESTIMONIALS

“Dovetail has been amazing helping me find work in the Bournemouth area. They are driven to find the best role for candidates, with their great relationships with local businesses and knowledge of the area I would highly recommend this agency. The people are friendly, organised and have good communication, always following up on progress and results. Tiffany and Samantha both have worked above and beyond to secure my new role, couldn’t thank them enough.”
Lewis - Bournemouth
“I couldn’t recommend Dovetail Recruitment enough! I’ve had experience with lots of agencies, but Dovetail are by far the best! They go above and beyond your expectations to help you find the right job. I worked directly with Samantha, and she was great, checking up on me through every step of the process. I highly recommend.”
Mary Louise - Poole
“Fantastic service from Liz and the team at Dovetail – really helped me build my confidence for the job interview and get the job I really wanted.”
Sally - Bournemouth
I would like to thank you, for your hard work. I have already recommended your firm to all my colleagues. After going through several agencies. You always kept me informed at each stage of the interview process, always followed each interview I attended with a curtesy call to see how things went. You have always listened. In my mind this is missing in todays agencies. As most only want the commission. Making you feel no longer  like a human but more a commodity. Keep up the sterling work and once again Thank you.
Roger - Bournemouth

“I can’t speak highly enough about Dovetail…! Samantha has been amazing in helping me secure my dream job.  Dovetail took the pressure and stress of job hunting off me and would always keep me in mind when new job ads became available.  This recruitment company is by far the best one I have used. They were always there at the end of the phone or email and kept in touch with me. I wasn’t forgotten if I wasn’t successful, which I had found had been the case for many other recruitment companies. They are amazing!!”

Sophie - Candidate
“We’ve worked with Dovetail on a recent recruitment drive. We successfully appointed two excellent sales candidates who have proved to be a great fit for our organisation. As a fast-growing business, it is great to be able to work with an agency who really understands our business and culture.”
Head of Data Transfer
“I would highly recommend Dovetail to my friends and family. They took time to find out about my requirements and only suggested positions available on this basis. To have a recruitment consultant that actually listens is very rare in my experience! I was very impressed with their professional, friendly efficient manner. Thank you again for all of your time and help, the customer service and genuine interest in my job search was outstanding.”
Kirsty - Bournemouth
“What a breath of fresh air! – Laura and the team worked to find me the perfect role and supported me throughout the application and interview process. Friendly and professional. Highly Recommend.”
Esther - Fordingbridge
CAD Engineer
“I have received an excellent service from start to finish from Liz of Dovetail Recruitment. The whole process was seamless… they kept me well informed and helped me thorough each stage of my interview. Within one week I had two interviews, was offered the job and handed in my notice! I would 100% recommend Dovetail Recruitment to anyone who is looking to change career or take a dive off the deep end – the staff are friendly, exceptionally knowledgeable and very experienced and I can’t thank them enough for all their support. I was very apprehensive to leave the Local Authority after five years, but with their encouragement and resources they have found me the perfect role and I can… Read more
Cherisse - Poole
Dovetail has been very supportive with the search of my new role! They have been very responsive and helpful at all stages of the process. Highly recommend working with Dovetail. Big thank you to Francesca!
Jenny - Bournemouth
Dovetail are friendly and professional – Suzi is brilliant and my go-to for marketing roles in this area. 
Jo - Bournemouth
“Dovetail Recruitment have always provided us with a friendly and very professional service. They worked at getting a great understanding of the business needs and our company culture. From this, they have provided candidates that have been a good “fit” for our business and made our recruitment process painless and cost-effective.”
Director
Full 5 stars deserved. Friendly, professional, efficient staff. Always available and ready to help. Definitely my best experience with a recruitment agency. Highly recommended!
Erika - Bournemouth
“I’ve been delighted with the service from Tiffany, she only sends us quality candidates and manages the recruitment process very professionally.”
Chartered Financial Planner
I recently started my new job which was secured by Dovetail recruitment. I have to say I found Tiffany and her colleagues exceptionally friendly, professional to work with. I was on the hunt for a new role for about a year. In that time I dealt with numerous agencies. I found most quite difficult to work with as it appeared to me that they were just working to their own agenda rather that searching and putting me forward for roles that best suits my needs. I attended many interviews that were a waste of time because the agents did not listen to what my skill set was and what I was looking for. However, when Dovetail contacted me about my current role they understood everything which I wanted… Read more
Alina - Bournemouth
“We have extensively used Dovetail Recruitment for the past 7 years. Dovetail spend time with us to ascertain exactly what our requirements are for each role. Liz and her team always act very promptly, sending us shortlisted CVs once they’ve met prospective candidates. I would not hesitate in recommending Dovetail for their high level of service, quick responses and professionalism.”
Director
“We love working with Dovetail,  as we can trust them to follow process and deal with hiring manager directly, giving us the time to work on other urgent requirements. We have had great success with candidates that Dovetail has provided and can rely them to understand both the hiring manager’s and the business’ needs when sourcing. They are very well respected for their skills and attitude within the business and will always be our first call for any difficult vacancies!”
Internal Recruiter
“My experience working with the agency was exceptional. They provided consistent support on applications and go above and beyond to ensure you are prepared for interviews. Highly recommended.”
Melanie - Wimborne
Excellent service! I have my dream job now and cannot wait to start! Thank you so much!
Heidi - Bournemouth
“The attention given at all levels including gaining an understanding of my business and the initial selection and offering of potential candidates stands above all other agencies I have dealt with.”
Sales Director
“Dovetail Recruitment are a very quick, friendly, and professional job recruitment agency. Keep you informed every step of the way. I would strongly recommend this agency for absolutely anyone. Looking forward to starting my new job!”
Chris - Ferndown
Dovetail Recruitment is brilliantly professional and efficient. Their personal and friendly service has been exemplary in helping me seek future employment and presented me with some excellent opportunities. They provide fantastic support along the whole process. I would highly recommend Dovetail to anyone seeking a professional career.
David Q - Candidate
I’ve worked with Dovetail Recruitment for the last few years, both as a candidate and now a client. They really take the time to understand our business, and the qualities I’m looking for in a candidate. 
They take the time to match these criteria; so I know I can rely on them to give me several really strong contenders for a role, and they’re usually successful. 
They just know who’s going to be a great fit for us. Plus, they’re all a real pleasure to work with, very efficient – highly recommend!.  
Brand Manager
“I have used the services of Dovetail Recruitment many times. I have always been very impressed with the level of service and support they have given me and provided my clients. The calibre of candidates they sent through were excellent with all cv’s having the relevant experience and qualifications I was looking for. Happy to recommended them to my clients & contacts as they really do “Find the perfect fit”
Financial Controller
“We have been working with Dovetail Recruitment since May 2014 and always find Liz and her team to be friendly, helpful and professional. Unlike other recruitment agencies, they have taken the time to understand our business and specific needs. As a result, the candidates that are put forward by Dovetail are by far more relevant to the role and are of high standard. Dovetail have already successfully filled vacancies for us in administration, HR, marketing, accounting and yard operations and we look forward to continuing to build on our working relationship.”
Operations Manager
“We are a very busy company and I trust Liz’s judgement in finding the right calibre candidates to enable us to move our business forward and to do it swiftly and efficiently.”
Operations Manager
“Incredibly helpful, friendly and lovely staff, super involved with every step including face to face coaching before the interview which helped wonders. Can’t recommend highly enough. “
Elisha - Candidate
“Dovetail Recruitment is brilliantly professional and efficient. Their personal and friendly service has been exemplary in helping me seek future employment and presented me with some excellent opportunities. They provide fantastic support along the whole process. I would highly recommend Dovetail to anyone seeking a professional career.”
David - Bournemouth
“I would never have believed that I could trust a company to get the right calibre of staff that I knew I needed. Liz and the team have gone on to fill a further two vacancies for us. I would recommend Dovetail Recruitment to anyone who wants good staff.”
Finance Director

CONTACT US

01202 424824
hello@dovetailrecruitment.co.uk

Dovetail Recruitment Limited
42 Christchurch Road
Ringwood
BH24 1DN
Terms & Conditions

Privacy policy

© 2024 Dovetail Recruitment Ltd – All rights reserved
Website Design by LexisClick
Sign up for our latest news and job alertsSign up now

Login

Forgot Password?

Sign Up

Already have an account? Login