Overview

Customer Service Advisor Job in Bournemouth

  • Salary: Competitive, dependent on experience
  • Schedule: Monday to Friday, 9 am – 5:30 pm, 1 day working from home
  • Holiday: 25 days holiday, plus bank holidays

Additional Benefits:

  • Company pension scheme
  • Learning and development
  • Reimbursed parking in central Bournemouth

An introduction to our client and the role

Our vibrant and successful client operating within the product industry now have an opening for a Customer Services Advisor to join their growing team. The company operates on a consultative model, making efforts to truly understand the needs of a client, and from this, assess how they can exceed expectations. They are resolved in their approach to foster a work environment that inspires a genuine desire to learn and grow. As such, this role will offer an opportunity to develop into a client manager position.

For you to thrive in this Customer Service Advisor role, you should have stellar communication skills and be able to effectively liaise with both external and internal stakeholders. From this, you should be able to analyse patterns and trends within customer complaints and make recommendations to improve processes.

Responsibilities of the Customer Service Regulatory Advisor

  • Deal with specific customer service-related enquiries, efficiently and professionally
  • Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
  • Maintain accurate reports and records
  • Identify and communicate issues, monitor trends and liaise with both internal and external stakeholders
  • Develop and maintain a current knowledge of the industry, as well as any external factors that may impact the department
  • Work with key service providers to maintain regulatory compliance
  • Be responsible for Trade Customer issue management

Minimum Skills and Experience Required:

  • A minimum of 18 months experience in a fast-paced customer service environment is essential
  • Experience of working within the FMCG industry would be advantageous

This Customer Service Advisor Job in Bournemouth would suit candidates who have had previous experience within the FMCG sector and hold excellent communication and organisation skills.

If this Customer Service Advisor Job in Bournemouth isn’t quite right, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

Job Search Tips:

Top Interview Tips
Dovetail Job Search Toolkit
Interview Tips: How to be presentable

Dovetail Recruitment are an independent Recruitment Agency in Bournemouth. Follow us to keep up to date with The South’s Job Market Report, Recruitment in Hampshire & Dorset + HR news,  as well as our latest jobs, career tips + everything else related to your working world.

The South's Job Market Report The South's Job Market Report
Your contact for this role
Suzanne Hayter
01202 424824
Suzanne has been working in commercial recruitment in the Dorset area for almost 12 years. She is very passionate about her work and dedicated about going the extra mile to place the right candidate with the right company.

Apply

  • Max. file size: 3 GB.

  • By submitting your CV to us at Dovetail you are giving us permission to get in touch with you in regards to the job that you have applied for and also with information on other jobs that you might be interested in.

  • This field is for validation purposes and should be left unchanged.

Similar Roles

Refer a Friend

If this role isn't for you, but you know someone that might be interested – take advantage of our Refer a Friend scheme and earn yourself up to £250.

Earn £250

HR and General Recruitment Specialists

At Dovetail Recruitment we have been recruiting for HR and office staff for Dorset and Hampshire based companies for over 20 years. Our team of specialist HR & General Recruitment consultants offer a very personal service. We know our clients and the local Dorset and Hampshire market very well which means that we can help you find your perfect job. Laura & Suzanne look after our HR and General Office roles and they are dedicated to matching their candidates with their perfect role. Typical HR & office roles include: HR Managers, HR Assistants, PAs, Secretarial roles and Administration. You can view our current HR and general office roles here. If you don't see the perfect role for you, please get in touch. We take a proactive approach for all of our candidates, using our deep knowledge of the local market we'll help you find the job you are looking for. Visit the Dovetail Blog for articles to help you in your job search.